Terms & Conditions

Insurance

Mount Macedon Tours holds Public Liability insurance of $20 million with Allianz Insurance.

First Aid Training

All tour guides will have full first aid and CPR training. First Aid kits will be provided on tours.

Guest Etiquette

Please be mindful and respectful of fellow guests’ privacy and peace during the tour, as well as all Mount Macedon Tours staff.

Garden Etiquette

Mount Macedon Tours inform guests on how to behave on an historical garden site by way of website information. We also expect guests will adhere to appropriate and respectful behaviour whilst on the tour at all times.

Photography

Guests are welcome to take photographs of the varied historical sites during the tour, unless instructed otherwise on the day and/or at particular times during the tour.

Please be respectful of other guests requests not to be photographed and comply with this.

Tour Cancellations

When and if necessary, tour cancellations or postponements can occur due to various reasons.

Mount Macedon Tours will keep you informed of any such occurrences in advance, to the best of our ability.

Mount Macedon Tours cannot be held accountable for any financial loss you incur outside of the ticket value.

We understand that in certain cases you may need to cancel or postpone your tour and the following terms apply:

Cancellations with or less 7 days notice - 100% refund

Cancellations under 7 days - 50% refund

Postponement - we require at least 7 days notice to change your booking date.

Weather

Mount Macedon Tours aims to run safely. Every booking is ‘subject to weather on the day’.  On days deemed unsafe by the Shire Council, the CFA or any other Victorian Emergency Agencies, closure orders may occur in advance or immediately and are out of our control.  

With these circumstances in mind Mount Macedon Tours cannot be held accountable for any financial loss you incur outside of the ticket value.

Mount Macedon Tours will keep you informed of any such occurrences in advance, to the best of our ability.

Reimbursement

Where and when necessary, reimbursement of monies made to you will be paid into your nominated account via bank transfer only.

Terms & Conditions

Mount Macedon tours reserves the right to change our terms and conditions as required.